How to file a complaint against an insurance company

Having trouble getting an insurance claim paid? Waiting months?

We can often help. We're the insurance regulator for the state of Washington state, and we field thousands of calls a year from folks having trouble with claims. Last year, we got consumers $8 million in previously-denied or delayed claims.

There are two ways to reach us:
  • Our toll-free hotline: 1-800-562-6900.
  • Or file a complaint 24/7 with our online filing application.

Important note: If you don't live in Washington state, contact your state's insurance regulator. Here's a handy map with contact info.

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