SHIBA volunteers provide exceptional customer service to Medicare clients

SHIBA volunteers provide exceptional customer service to Medicare clients

April marks National Volunteer Month and our Statewide Health Insurance Benefits Advisors (SHIBA) program recognizes the more than 400 people statewide who selflessly volunteer their time to help people navigate Medicare. They’re an integral part of the consumer protection work we do here at the Office of the Insurance Commissioner.

During 2017, SHIBA volunteers:
  • Assisted more than 87,000 Medicare beneficiaries, their families and caregivers with one-on-one counseling in person and over the phone to help them:
    • Evaluate their insurance needs. 
    • Choose a Medicare plan.
    • Choose a Medicare supplement plan. 
    • Review long-term care options.
    • Apply for low-income subsidies (to help pay for prescription drugs) and Medicare Savings Plans (to help pay Medicare Part A and B premiums, copays and deductibles).
  • Educated more than 108,000 people about Medicare.
  • Held more than 3,300 outreach events statewide.
Last year, our volunteers donated 95,568 hours of their time to help Medicare consumers in our state. At a national average volunteer rate of $24.14 per hour, this amounts to approximately $2.3 million in valuable donated time and effort.

A big thanks to all of our SHIBA volunteers--not just this month, but all year long–for their hard work, dedication, compassion, commitment, patience and humility.

Read more about SHIBA services, where to find help in your area and how you too can become a SHIBA volunteer.

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